"I just wanted to thank you for your help while we were purchasing playground elements. We chose to create a musical corner in our playground by adding a musical fence, a pebble harp, and 2 hank drums. Now everything is installed on our playground and we just love it! Most importantly, even though the pebble harp was slightly damaged during shipping, Dawn handled the issue with such respect and with such a genuine personality.
Dawn offered to replace the harp, but our carpenters on campus were able to repair the minor issue so there was no need to replace it with a new one. Dawn then offered to send us some free tree cookies to make up for our inconvenience (even though it wasn't your fault), and I couldn't have been more thrilled.
This was so incredibly nice of Dawn and it makes me realize even more how reputable your company is. It has been a pleasure working with your company, and after a few more fundraising events, we will be sure to purchase more play and learning elements from Natural Playgrounds! Thank you for your products!"